SERVICE DESIGN
SERVICE DESIGN
DESIGN OF THE SIGNALETIC AND VISUALIZATION SYSTEM OF THE PUBLIC RAILWAY TRANSPORT SYSTEM OF THE GREATER METROPOLITAN AREA
Signaletics is an information system designed to improve and guide the flow of people through a closed system, in this case the system corresponded to the public railway transport for the Greater Metropolitan Area of Costa Rica, which comprises the cities of San José, Alajuela, Heredia and Cartago. Furthermore, this region withholds close to the 60% of the population of the country. At the moment of designing this project, the Costa Rican Railway Institute did not possess an organized system or method of conveyance of information for the user of their public transport system. This project was created in order to fulfill this need.
The scope of this project was great in size due to the fact that it included the design and then planning for implementation of all of its parts, including information inside and outside of train stations, a classification of said stations and the identification of the information needs of each, implementation inside and outside of trains, as well as methods of information transmission through elements of UX and UI in mobile, web and printed systems. Also, it would be remiss of me to not point out that this project was designed following the paradigms of Service Design Thinking and the AT ONE methodology. Please, if you are interested in more information of this project, the paradigms of Service Design or the AT ONE methodology, do not hesitate to contact me.
In the following section you can find both the summary of the written report and the presentation for this project. This was my Bachelor’s Thesis for graduation as an Engineer in Industrial Design from the Costa Rica Institute of Technology.
